Putting the Customer Back in Customer Service

Customers were asked in this study, to rank a series of factors in the order in which they impact the level of trust they have in the companies they’re willing to work with. Excellence in customer service ranked as the number one factor that most impacted customer satisfaction.

90% of respondents who recalled reading online reviews claimed these positive online reviews influenced their buying decisions, while 86% said buying decisions were also influenced by negative online reviews. In a world where we often times hear only the bad, positive experiences are wonderful to read – especially for businesses.

We at SunHarvest Solar know that as a company, your view of us is critical to our existence and our success. Online reviews are some of the most credible testaments about our service to the community. Reviews help local businesses like ours reach potential customers we might not otherwise have. We value our customers and are truly thankful for every positive word-of-mouth referral, and every moment you may spend taking the time to give us a positive online review.

Lately, we have received an influx of great feedback and notable comments from customers like you. Your perspective fuels us to work harder and to exceed your expectations. 

Here’s a snippet we received this morning:

“I just wanted to send you a note regarding the solar install that was done Monday-Tuesday by Nick and his team at our home in Sun City Festival. I know businesses usually only hear from customers when things are bad but I wanted you to know how pleased I was with the professionalism of your team. Nick was really, really good in customer service. He explained everything that was going to happen to make sure there were no misunderstandings…he let me know when they were leaving for lunch….he explained how the wiring would be run on the outside of our house, he sent me pictures after the job was done etc. Obviously, someone has either trained him and his team very well or he was just that way when your company hired him. Or perhaps a combination of both. In today’s world where customer service is critical to business you certainly have a great team representing your company. I have already, at two neighborhood events, told this story to other homeowners. When I get someone really interested in solar, I will definitely let them know how great our experience was.”

Have you had a positive experience with us? We want to hear about it! Your input is crucial to our performance. We aim to provide our customers with superior work and excellent service. Feel free to follow any of the links below to tell us how you think we are doing, and thank you in advance!

​Google+
Solar Reviews
Yelp
Facebook

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